TERMS & CONDITIONS

Punctuality and Courtesy 

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. Please try to arrive 5 minutes prior to your treatment if it is your first appointment at Face Card to allow time to complete a personal consultation form, this document is 100% confidential and is used for treatment purposes only and is protected as per our privacy policy.

Cancellations & No Shows

Please note 24 Hours notice is required for all cancellations so we have time to refill the appointment space. In some cases no shows may result in full price to be taken from client. 

Children & Plus Ones

Children are welcome in the salon but must be supervised at all times. Please ensure that if brining a child with you, that doing so will not interfere with the treatment. We reserve the right to stop treatment if necessary and full payment will still be required. Plus-ones are welcome, however, as we are a small home-based salon, there are no waiting rooms and seating is limited. Please let us know ahead of time if anyone will be accompanying you to your appointment so that we can prepare additional seating.

Hygiene 

Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness we ensure we sterilise all of our tools & equipment. Clients should attend nail appointments with clean hands/feet, and brow/lash treatments with clean, make-up free skin.

Payment 

Payment can be made by cash, bank transfer, or credit and debit card (with the exception of American Express). All prices include value added tax at a current rate. 

Deposits

Some treatments require an advance deposit to secure your appointment. Deposits are refundable, abiding a minimum of 48 hours notice is provided for cancellations / rescheduling.

Patch Testing 

Patch testing is required for all new clients having a brow lamination, lash lift or tinting services. If we change to different brands, patch-tests may need to be carried out again.

Personal Items 

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items. 

Medical Conditions & Allergies

It is your responsibility to inform us of any medical conditions, including pregnancy and allergies, prior to booking as some treatments may not be appropriate for you. You are required to complete a consultation form and it is important that you are honest and accurate regarding any medical conditions, or past/present allergies. Most products used are either hypoallergenic, or low-risk and we therefore cannot be held liable for reactions to any of the products used during our services. Any products that can commonly cause reactions (such as tint, lifting solutions) will only be used following a patch test where no reactions are reported, and are used at your own risk.

Gift Vouchers 

Gift Vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. In ‘’failure to show’’ up to your appointment without cancellation notice will result in cost of treatment booked being deducted from Gift Voucher balance. Gift Vouchers are non refundable. 

Price Alteration 

We reserve the right to alter prices

but will always give prior notice via email, social media, our website and posters within the salon if a price increase is due.